BOSTON311

311 connects you with highly trained constituent service representatives who can help with non-emergency services and information.  It is open 24 hours a day, 7 days a week, 365 days a year.

 Phone:  311

 Email:  311@boston.gov

Examples of how you might use 311.

  • Report a missing curbside pickup

  • Get a pothole fixed

  • Get a street cleaned

  • Get rid of a big item

  • Request needle pickup

  • Report a broken street sign

  • Request graffiti removal

  • Report a broken traffic signal

  • Report a streetlight out

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